Terms & Conditions

Full payment must be made at the time of booking with a major credit/debit card.

Reservations
The invoice and voucher details the reservation made either by internet or via our call centre, please ensure these details are correct as you may incur a £25.00 amendment fee if the alteration is not advised to us within 7 working days of the invoice /voucher issue.

If your accommodation is booked within 7 days of commencement please contact our support services department who will be pleased to advise of any relevant amendment fee charges.

If you wish to check-in on the morning of arrival your accommodation must be reserved from the previous day. Please ensure your reservation has this included so that you can check in immediately; otherwise you will have to wait until the earliest check-in time which is normally 13:00.

Confirmation of Booking
Confirmed bookings are subject to a clearance of your credit/debit card. If the funds cannot be collected via your chosen payment method the booking will be cancelled, your booking will not be valid at the hotel. Bookings that are made on request are subject to the cancellation policy when they become confirmed bookings, please avoid placing a booking on request if you do not wish to purchase it as you will be charged accordingly for cancellation.

Cancellation and amendments
If you wish to cancel your reservation, the following conditions apply:

1. Cancellations and Amendments made outside 72 hours prior to your agreed check in date will incur a £25.00 administration charge plus additional hotel costs incured if modifying the hotel booking.
2. Cancellations and Amendments made within 72 hours of your agreed check in date will incur the full cancellation charge, which is the full amount paid for the booking.
3. Cancellations and Amendments made after your agreed check in date will incur the full cancellation charge, which is the full amount paid for the booking.
4. Failure to notify Hotels Hotels Hotels of cancellation via email or phone during office hours will incur the full cancellation charge, which is the full amount paid for the booking.
5. Failure to arrive at the accommodation on the agreed date will incur the full cancellation charge, which is the full amount paid for the booking.

Cancellations must be made in writing to us either by email: info@hotelshotelshotels.co.uk or by fax +44 (0)1904 659838

Special Requirements
We will endeavour, where possible, to meet any special requests made but no guarantee can be given.

We cannot accept any booking which is conditional on the satisfaction of a special request.

Alterations made by us
Every effort is made to maintain hotel arrangements as booked, however sometimes due to circumstances beyond our control it is neccesary to change the hotel. We reserve the right to change your hotel but will make every effort possible to change it to a hotel of equal standard and in the same resort.

Complaints Procedure
Any complaint relating to your accommodation must be reported to your hotel reception in the first instance and if the hotel cannot solve your problem we should be contacted immediately on +44 (0)1904 644500 so that action can be taken. We will not accept any complaints on your return if this procedure has not been followed.

In the unlikely event of a complaint needing to be made upon your return, we ask you to send it in writing no more than 14 days after your return to our customer service department.

LEGAL NOTE

Hotels Hotels Hotels is owned and operated by Park and Go Services Ltd., Hotels Hotels Hotels acts as an intermediary for the hotel and our suppliers, and by accepting our terms and conditions, you also agree to be bound by the terms and conditions of our suppliers.